Missed calls don’t have to wait until you’re free. You divert unanswered calls to a Hired Hand VoIP number; callers leave a voicemail; we pick it up by email, transcribe it, and handle the enquiry on your behalf — the same way we handle written customer enquiries.
How it works
Divert — On your phone or VoIP, set unanswered calls to divert to the Hired Hand number we give you.
Voicemail email — The VoIP sends the recording to our voicemail inbox. The subject includes your email address so we know which client the call belongs to.
Transcribe — We transcribe the audio (mp3, m4a, or wav).
Handle — We action the enquiry using your tone, FAQs, and escalation rules — reply on your behalf where we can.
Urgent escalate — Anything we can’t handle, or that looks urgent, we notify you promptly.
What’s included
A Hired Hand divert number for unanswered calls
Voicemail capture emailed into our desk
Transcription of the message
Handling the customer enquiry on your behalf (same rules as written enquiries)
Prompt notification when something is urgent or needs your call
What’s not included
No live receptionist — we do not answer calls in real time
No phone sales or cold-calling — this is inbound missed-call / voicemail cover only
We don’t replace your main number; you keep your existing line and divert when you miss a call
Call and voicemail handling sits on the monthly Hired Hand plan ($199/mo incl. GST) with fair use for a typical small-business desk load. Enquire and we’ll confirm fit and set up divert.
